DRAFT, pending owner review. Not yet binding.
Subprocessors
Who else processes your data.
Last updated: 2026-10-20 (draft). These are the third parties Pairly uses to run the service, as described in the Privacy Notice. Key-gated means the code supports the provider but it is switched on only when Pairly holds that provider’s key. We will update this page before a provider that is not yet live starts receiving personal data. [OWNER REVIEW: how customers are notified of a new subprocessor, and whether they may object]
Hosting and platform
| Provider | Purpose | Personal data it receives | Processed in | Status |
|---|---|---|---|---|
| Microsoft Azure | Hosting (Container Apps, PostgreSQL, Blob storage, Key Vault), transactional email (Communication Services) and translation (AI Translator). | All platform data held in the service, outbound transactional email bodies and recipient addresses, content submitted for translation. | South Africa North. | Live |
| Azure AI model endpoint (Azure OpenAI and Claude on Azure) | Runs the AI agents. The default agent model is served from the same Azure resource. | Every agent prompt: mail bodies, CRM notes, documents and knowledge-base excerpts. | Microsoft Azure. [OWNER REVIEW: exact model and resource list, and region of each] | Live |
| Neo4j and Cosmos DB | Pairly-operated infrastructure: the business knowledge graph and the immutable event history. | Business records and event history derived from your content. | [OWNER REVIEW: hosting location of Neo4j and Cosmos DB] | Operated by Pairly |
Payments, enrichment, messaging and operations
| Provider | Purpose | Personal data it receives | Processed in | Status |
|---|---|---|---|---|
| Paystack | Card payment processing. | Payer details for a transaction. | Nigeria / South Africa. | Live |
| Stripe | Planned card rail. | None. Registered in code but not enabled. | Not applicable. | Not live |
| Apollo | Contact enrichment. | Contact name, email address and company domain. Not called for contacts in the EU, EEA, UK or Switzerland; any response that reports such a location is discarded. The raw response is deleted after 30 days. | United States. | Live |
| Typesafe (Jev) | Classifies incoming messages. | Customer messages, lead submissions and support threads. | [OWNER REVIEW: processing location] | Key-gated |
| Expo push | Mobile push notifications. | Device push tokens and content-free mailbox-change notifications. | [OWNER REVIEW: processing location] | Live when mobile push is used |
| Resend | Newsletter email delivery. | Message bodies and recipient addresses. | United States. | Key-gated |
| Maileroo | Newsletter email delivery. | Message bodies and recipient addresses. | European Union. | Key-gated |
| Sentry | Error monitoring. | Error reports, which can include request context. | [OWNER REVIEW: processing location] | Configured only when a Sentry DSN is set |
| GoDaddy and domains.co.za | Domain registration, when a business buys a domain through Pairly. | Registrant name, email address, phone number and postal address. | [OWNER REVIEW: processing location] | Live, only when a domain is bought |
AI, image and video providers
| Provider | Purpose | Personal data it receives | Processed in | Status |
|---|---|---|---|---|
| OpenAI (direct) | Image generation. Agent prompts too, but only if an OpenAI credential is added as a failover tier. | Image prompts and any source image supplied; agent prompts once a credential exists. | [OWNER REVIEW: processing location] | Approved, not yet live |
| Anthropic (direct) | AI model provider, used only if an Anthropic credential is added as a failover tier. | Agent prompts, once a credential exists. | [OWNER REVIEW: processing location] | Approved, not yet live |
| fal.ai | Image generation. | Image prompts and source images. | [OWNER REVIEW: processing location] | Key-gated |
| Higgsfield | Image and video generation. | Generation prompts and media. | [OWNER REVIEW: processing location] | Key-gated |
| Capxion | Video captions and reformatting. | The business’s studio video. | [OWNER REVIEW: processing location] | Key-gated |
Search and SEO tools (usually no personal data)
| Provider | Purpose | Personal data it receives | Processed in | Status |
|---|---|---|---|---|
| Exa, Tavily, Brave, Serper, SerpAPI, Linkup, Parallel | Web search for agents. | One search query string per search, composed by an agent. A single search can be tried against more than one of these. | Mostly United States. | Key-gated |
| Semrush, Ahrefs, IndexNow, Firecrawl, Lighthouse | SEO measurement and crawling. | URLs and domains only. | [OWNER REVIEW: processing location] | Key-gated |
Accounts you connect yourself
When you connect your own accounts, Pairly acts as a conduit and the provider is not our subprocessor: Google (Search Console, Analytics, Business Profile, Ads), Meta (Facebook Pages, Instagram, Ads), LinkedIn, X, TikTok, Pinterest, Microsoft Ads and Bing Webmaster Tools, Apple App Store Connect and StoreKit, Google Play, and iCloud CalDAV. The same goes for Google, Apple and Microsoft when you use them to sign in. Their terms and privacy notices apply to your use of them.